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  • Customers like
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  • Customers don't like
    • Customer service terrible3
    • Customer service2
    • In stock 10 days never shipped2

Ordered 3 sets of motorcycle brake pads on sale at half everyone else's price. 1 hour later I get an email all 3 part numbers are out-of-stock but the amount won't be refunded to my account for 7 days. Don't customer service reps have access to online inventory? I guess you can advertise them as cheap as you like if you don't have them at all! Add comment

  • Jul 30
  • Equipment
  • Wallis, Texas
  • Dash Cover
  • 22
  • REVIEW RATING 4/5

I ORDERED A DASH COVER. I RECEIVED AN EMAIL, SAID IT WOULD SHIP 7/22/15. SENT NUMEROUS EMAILS TO CONFIRM SHIPMENT, BECAUSE I DID NOT RECEIVE A TRACKING NO. NO RESPONSE. FINALLY CALLED AND THEY EMAILED ME THE NEXT DAY AND SAID IT WAS NOT AVAILABLE. 4 WEEKS LATER. THEY CHARGED MY ACCOUNT IMMEDIATELY. NEVER BUY FROM THIS COMPANY AGAIN. HOW CAN THEY TELL YOU SOMETHING HAS SHIPPED AND YOU... Read more

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I've bought a few things from them over the years, and 75% did not fit. I bought a exhaust system-didn't fit and had to pay return shipping. Bought a carpet set-didn't fit. Etc etc... Add comment

  • Jun 10
  • Equipment
  • Lady Lake, Florida
  • Auto Parts
  • 35
  • REVIEW RATING 3/5

Ordered three items, out off the three two were wrong. I had to pay shipping back. There drop down on web site does not pertain to item put in cart. You can put the exact vehicle on the page and when you go to select items it says there for that particular item but they are not. Very *** and when you call someone from customer service you talk to some from another country that you can't even... Read more

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Be very careful I got the wrong nerf bars sent there mistake and got stuck with the return shipping . unbelievable way to treat customers never again! Add comment

  • Jun 01
  • Equipment
  • Wurtsboro, New York
  • Spark Plug
  • 53
  • REVIEW RATING 3/5

JCWhitney has the worst customer service I have ever run into. I was missing a 4 dollar spark plug from my order. Instead of just replacing it. I went through three emails and two phone calls. They actually just about accused me of not checking the box good enough. The box was 6 inches by 6 inches. I would have to be blind not to see the sixth spark plug. They seem to have a bunch of outsourced... Read more

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  • May 15
  • Equipment
  • Leland, North Carolina
  • Rotors
  • 35
  • REVIEW RATING 4/5

I bought rotors for my car in august 2014. The rotors started to vibrate in January 2015. I replaced the pads again just to make sure it was not the fault of the pads. I still had the vibration. I called JC Whitney and was told that I needed to call the manufacturer, Powerstop. The manufacturer says they do not warrenty against warping and has refused to send me a new set. JC Whitney has refused... Read more

Was this review helpful? 1 0

I ordered a new hood from JCWhitney. Its day ten. No shipping info. They keep telling me that they will get back to me in 24 hrs. I did business with them to save $15.00 WHAT A MISTAKE! I ordered a hood the same day I ordered a front bumper on eBay. My eBay order was here in 4 days. This item is supposed to be shipped from the same town. Order number# 24427112 Add comment

  • Mar 17
  • Online Shopping
  • Rolla, Missouri
  • Spark Plugs
  • 87
  • REVIEW RATING 4/5

I ordered new spark plugs for my Toyota Corolla. On the JCWhitney website they recommended these as OEM replacements. The brand is NGK which is the OEM so I ordered. When I received the shipment I discovered the plugs were not OEM. I requested JCWhitney to refund my full cost of the product and shipping since this was clearly an error. I received emails stating I need to put it in a fresh... Read more

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  • Feb 18
  • Equipment
  • Nissan Armada Brake Kit
  • 110
  • REVIEW RATING 4/5

Purchase Armada brake kit with FREE shipping. The product was to be delivered on a specified date and never came. Looked at the tracking and said it was damaged by shipper and was going to be returned to JC Whitney. When I called and spoke to a customer care rep they said they were informed the package was damaged and another would be at my door. The package never came so a few days later I... Read more

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