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  • 1 day ago
  • Equipment
  • Coatesville, Pennsylvania
  • 4
  • REVIEW RATING 4/5

I ordered Weathertech window deflectors from JC Whitney on 12 - -15, said they were in stock with standard 3-5 day shipping, they took the money from my account, Saying I'll get a notice when they ship. I got a notice on 12-19 that they were suddenly out of stock and the order was cancelled, I should receive a refund in 2-7 days depending on my bank. Now I'm out the $75, and it's too late to... Read more

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  • Dec 01
  • Equipment
  • Redwood City, California
  • Online Order
  • 33
  • REVIEW RATING 3/5

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized it did not ask me for the shipping address so I had to call their customer service that moment and have the address changed then call again the next two days giving me *** reasons. I have never encountered vet incompetent customer service and a system that they don't even can... Read more

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  • Nov 19
  • Equipment
  • Visalia, California
  • Motorcycle Top Case
  • 29
  • REVIEW RATING 4/5

I purchased a topcase for my motorcycle from J.C. Whitney. It was advertised as "universal" but it would not fit my bike. When I decided to return it, I was told I'd get my money back. However, when I returned it, I only got back $28.00 of the nearly $50.00 I paid for the case. Plus, I had to pay the postage to return it. That means I got less than half my money back. Although I didn't pay... Read more

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  • Oct 07
  • Equipment
  • Incompetent Service Agent
  • 51
  • REVIEW RATING 4/5

I talked with 2 different people on the phone, I wanted to order 5 items, the first person said she could not handle an order that large. The second person I talked with ( I believe he said his name was Jay or J) had no idea in this world what he was doing, and was NO HELP at all. This is the first time I have tried to order from your company in many years and it will probably be the last. You... Read more

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  • Sep 05
  • Service Centers and Customer Services
  • Car Seats
  • 55
  • REVIEW RATING 4/5

I was looking for seats for a 1979 MGB. Website indicated seats that would fit. I called live customer service to verify they would fit. Yes, just need to modify the brackets. Installation took more than 30 days because of getting other parts. The seats do not fit! They are too wide. Now, I have an online chat 40 minutes on Wednesday 9/3/14 they said they emailed the manufacturer and check... Read more

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Please send me a complete catalog send to: Eddie Pereira 113 maxine street, spartanburg, south carolina, 29302 Add comment

  • Aug 10
  • Service Centers and Customer Services
  • 2003 Jeep Wrangler Sport
  • 76
  • REVIEW RATING 4/5

I received a part number and price from JC Whitney sales rep for a hard top for my sons 2003 jeep Wrangler sport. The price quoted was $1600.00. the sales Rep was advised the jeep has full steel doors. 3 weeks later I call up to place the order and a different JC Whitney sales rep informs me I have the wrong part number and the correct part number cost's $2299.00. We spend over an hour on the... Read more

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How to order wrong partGot money refundedTry to order new partsWebsite didn't work your operators on call didn't workWhy pay them Add comment

  • Jul 30
  • Equipment
  • Shipping Service
  • 43
  • REVIEW RATING 4/5

This is a terrible company that does nothing for there customers, I ordered 2 day shipping. They had a "glitch" in there system and still haven't got a tracking number after 3 days and there is nothing they can do once it goes to processing. Which is the min you hit submit. Doesn't there have to be a person that gets part of shelf? Isn't there a way to contact warehouse shipping? Well... Read more

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Just ordered something that turned out to be backordered. I'm looking @ hopefully receiving in with a month. This is the 2nd time this has happened. I also once ordered another product that was the wrong part. Shipment back was more then half the price of the product. Don't waste your time people! Add comment

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