• In stock 10 days never shipped1 votes
  • Customer service terrible1 votes
  • Customer service1 votes
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I ordered a new hood from JCWhitney. Its day ten. No shipping info. They keep telling me that they will get back to me in 24 hrs. I did business with them to save $15.00 WHAT A MISTAKE! I ordered a hood the same day I ordered a front bumper on eBay. My eBay order was here in 4 days. This item is supposed to be shipped from the same town. Order number# 24427112 Add comment

  • Mar 17
  • Online Shopping
  • Rolla, Missouri
  • Spark Plugs
  • 41
  • REVIEW RATING 4/5

I ordered new spark plugs for my Toyota Corolla. On the JCWhitney website they recommended these as OEM replacements. The brand is NGK which is the OEM so I ordered. When I received the shipment I discovered the plugs were not OEM. I requested JCWhitney to refund my full cost of the product and shipping since this was clearly an error. I received emails stating I need to put it in a fresh... Read more

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  • Feb 18
  • Equipment
  • Nissan Armada Brake Kit
  • 67
  • REVIEW RATING 3/5

Purchase Armada brake kit with FREE shipping. The product was to be delivered on a specified date and never came. Looked at the tracking and said it was damaged by shipper and was going to be returned to JC Whitney. When I called and spoke to a customer care rep they said they were informed the package was damaged and another would be at my door. The package never came so a few days later I... Read more

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  • Jan 21
  • Equipment
  • Enterprise, Alabama
  • Nerf Bars
  • 2
  • 2
  • 127
  • REVIEW RATING 5/5
JC Whitney - Review about Nerf Bars from Enterprise, Alabama
1 of 2

I placed an order on JC Whitney's website. I keyed in my year, make, model and sub-model of my auto to search for running boards. I placed my order for Westin polished, stainless steel nerf bars. My order was shipped and delivered promptly. I took my SUV to a local shop to have the item installed. When I picked up my SUV I realized JC Whitney not only sent the wrong color but the wrong part as... Read more

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  • Jan 16
  • Equipment
  • Laredo, Texas
  • Auto Part
  • 62
  • REVIEW RATING 4/5

I called in to see if item was in stock. Salesman checked and verified item was in stock at one of their warehouses. I paid $433.90 with credit card and 8 days later item never arrived so I called to get tracking number and customer service said there is no tracking number yet because item never shipped. I asked to see if it was in stock and she said that it was at one of there warehouses and... Read more

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  • Dec 19, 2014
  • Equipment
  • Coatesville, Pennsylvania
  • Window Deflector
  • 77
  • REVIEW RATING 4/5

I ordered Weathertech window deflectors from JC Whitney on 12 - -15, said they were in stock with standard 3-5 day shipping, they took the money from my account, Saying I'll get a notice when they ship. I got a notice on 12-19 that they were suddenly out of stock and the order was cancelled, I should receive a refund in 2-7 days depending on my bank. Now I'm out the $75, and it's too late to... Read more

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  • Dec 01, 2014
  • Equipment
  • Redwood City, California
  • Online Order
  • 95
  • REVIEW RATING 3/5

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized it did not ask me for the shipping address so I had to call their customer service that moment and have the address changed then call again the next two days giving me *** reasons. I have never encountered vet incompetent customer service and a system that they don't even can... Read more

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  • Nov 19, 2014
  • Equipment
  • Visalia, California
  • Motorcycle Top Case
  • 64
  • REVIEW RATING 4/5

I purchased a topcase for my motorcycle from J.C. Whitney. It was advertised as "universal" but it would not fit my bike. When I decided to return it, I was told I'd get my money back. However, when I returned it, I only got back $28.00 of the nearly $50.00 I paid for the case. Plus, I had to pay the postage to return it. That means I got less than half my money back. Although I didn't pay... Read more

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  • Oct 07, 2014
  • Equipment
  • Incompetent Service Agent
  • 73
  • REVIEW RATING 4/5

I talked with 2 different people on the phone, I wanted to order 5 items, the first person said she could not handle an order that large. The second person I talked with ( I believe he said his name was Jay or J) had no idea in this world what he was doing, and was NO HELP at all. This is the first time I have tried to order from your company in many years and it will probably be the last. You... Read more

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  • Sep 05, 2014
  • Service Centers and Customer Services
  • Car Seats
  • 73
  • REVIEW RATING 4/5

I was looking for seats for a 1979 MGB. Website indicated seats that would fit. I called live customer service to verify they would fit. Yes, just need to modify the brackets. Installation took more than 30 days because of getting other parts. The seats do not fit! They are too wide. Now, I have an online chat 40 minutes on Wednesday 9/3/14 they said they emailed the manufacturer and check... Read more

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