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    • Customer service terrible 3
    • Customer service 2
    • In stock 10 days never shipped 2

Ordered OEM Headlight assembly for 08, Nissan Pathfinder. 6 hrs later email sent to me saying product was out of stock, refund in 7 to 10 business days. Called customer service. Coustomer service ordered me Anzo Halo projectors for direct fit for my vehicle. The Product that came in was the wrong part. I had to pay to ship it back. I shipped back in mint cond. I even got ins. On package because... Read more

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I purchased motorcycle grips after specifically putting in my year make and model info. After trying to make it fit, I finally realized that they are the wrong size, but listed as fitting my bike. Since I can not return the item in perfect condition, they refuse to give me full credit. I'm a little teed. False advertisement and bad customer service in my opinion. Go elsewhere!!!!!!! Not sure... Read more

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Website says find a lower price call----call, they pull the part number, tell me the price, tell them I found a lower price, he gives me a new price a whopping $1 lower than jcw price, ask if they price match, get asked where I saw the price and when it will ship and then I get "ok" and a click. Go to on line chat--this person marginally better but when I asked for an extention number of someone... Read more

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This company has a poor customer service program. So bad that they should sell the company to a firm that knows how to do business. I ordered a set of body mounts on Nov 20. The parts supposedly shipped Nov 28. I was told the parts were shipping Fed Ex. Turns out they shipped Fed Ex Smart Post. I got a CS person in the Philippines who had no idea what Smart Post was. The CS person put me on... Read more

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Bought a set of Power Flow Pro-Fit Direct Fit. Cheap plastic mud flaps. Whitney says they will fit my Ranger. Product says it's for F150, 250, 350 and a Ranger???. Doesn't fit and captures mud and road ***. Will never do business with this company again. You can guess where they are made. Says here I have to write a hundred words to describe my experience. so here goes: Junk, junk, Says here... Read more

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Ordered rear brake pads on Aug 31st and received confirmation of order. Sept. 12th wrote email to find my orders status. I got canned reply of they would get back to me in 1 to 2 days. Sept 14 I again wrote an email and got the same canned reply. Sept 16 I emailed and called. I got a one line reply "your order SHOULD ship on Friday the 18th. I sent a reply back to cancel my order. Not... Read more

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Bought the Warrior Products trunk AND exhaust relocation kit for $289 as advertised on their webpage of the product. Webpage says words like "with" and "included" in the product title, in the description AND even shows pictures of the exhaust kit. The exhaust kit (which I found out later costs about $300) did not come with the trunk. Contacted JC whitney and was told the webpage was a mistake... Read more

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Ordered 3 sets of motorcycle brake pads on sale at half everyone else's price. 1 hour later I get an email all 3 part numbers are out-of-stock but the amount won't be refunded to my account for 7 days. Don't customer service reps have access to online inventory? I guess you can advertise them as cheap as you like if you don't have them at all! Add comment

I ORDERED A DASH COVER. I RECEIVED AN EMAIL, SAID IT WOULD SHIP 7/22/15. SENT NUMEROUS EMAILS TO CONFIRM SHIPMENT, BECAUSE I DID NOT RECEIVE A TRACKING NO. NO RESPONSE. FINALLY CALLED AND THEY EMAILED ME THE NEXT DAY AND SAID IT WAS NOT AVAILABLE. 4 WEEKS LATER. THEY CHARGED MY ACCOUNT IMMEDIATELY. NEVER BUY FROM THIS COMPANY AGAIN. HOW CAN THEY TELL YOU SOMETHING HAS SHIPPED AND YOU... Read more

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I've bought a few things from them over the years, and 75% did not fit. I bought a exhaust system-didn't fit and had to pay return shipping. Bought a carpet set-didn't fit. Etc etc... Add comment

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