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1.5 Based on 26 reviews
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    • Untrue aspects of website 3
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    • Customer service 5
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I priced these tires online ,for 81.12 a peice the clown on the other end of phone said they were 100.90 a peice before tax .you just p o me off with lies primmer622@gmail.com

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Purchased a cover on Friday at 1:09 expecting it would be processed and shipped by Monday. My email, "thank you" for purchasing, had FAQ's stating that orders are processed in the warehouse over the weekend and shipped M-F. Sounded great. No confirmation on Monday, Tuesday, or Wednesday. I called Wednesday to check and was told they didn't know if the order was processed at the warehouse or not. I cancelled the order! Was told I would receive... Read more

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Today I called JC Whitney to place an order for aluminum wheels for my Dodge 3500 series diesel truck. About a $2500.00 purchase. A recording answered and advised me to press one i I wanted to speak English. Apparently Spanish is the default language. Really, a company which claims to have served the American muscle car market for 100 years uses Spanish as the default language and English as a special case. REALLY? Could it be that JC... Read more

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jc Whitney send me a completely different part than what I ordered then I had to pay to get it returned to them. I will never use them even if I have to pay double or triple for what I need elsewhere.

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I've been waiting for a part for about two weeks now. Still in processing and have made multiple calls on the status and I hear the same *** from the robots on the other line. "It's going to be shipped tomorrow". Tomorrow comes and it's still in processing. Go figure. I run a business and if I ever ran my business the way Jcwhitney runs there's, I'd be out of business. Hopefully I get the part I ordered before this Christmas. Read more

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I ordered front and back seat covers for my Tundra. The backs seat covers arrived within about 2 weeks of my order....the front seat covers didn't show up until 3 weeks after that. I decided I didn't like them and set up an RMA to have them returned. I had to pay $65 out of pocket to return them via FEDEX which I won't be reimbursed for. Now after 2 months of them receiving the returned seats and numerous calls to their customer service asking... Read more

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Terrible. Showed in stock. Never sent after paying 2 day shipping. 2 phone calls and 10 days later I asked for refund. Never will order from them again. Used to be a good company.

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I made an order VIA phone. Customer service and web site stated part was the correct for my vehicle. When I received the part it wasnt even for the same car manufacture. I talked to customer service at least 5 times trying to correct the mistake. I was refused when I asked to talk to a supervisor. Every customer service person I talked was from the Philippines and even though when I spoke they said they understood they did not. The may speak... Read more

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I made a purchase on line and, after 8 days I called their toll free number to inquire on its arrival. Customer service was surprised I hadn't received the tracking number and said he would e-mail it to me again. He said I would also receive an e-mail rating the service I received. That service e-mail came before the tracking number info. I sent back the e-mail stating I was satisfied with the service. The next day the tracking number e-mail... Read more

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Their website is misleading and purposely designed to trick consumers. When ordering my part on their website they offer no product detail on sizing of the part yet in bold letters they tell you that the part fits your truck. Hidden on the bottom of the page is a vague disclaimer that is confusing. Their return policy is also designed to make the consumer pay or give up like I did. They can have my $44 but they also gave up thousands of dollars... Read more

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