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1.4 Based on 22 reviews
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  • Customers like
    • Untrue aspects of website 2
    • Untrue comments by customer service 2
  • Customers don't like
    • Customer service 3
    • Customer service terrible 3
    • Will never order again from them 3

I've been waiting for a part for about two weeks now. Still in processing and have made multiple calls on the status and I hear the same *** from the robots on the other line. "It's going to be shipped tomorrow". Tomorrow comes and it's still in processing. Go figure. I run a business and if I ever ran my business the way Jcwhitney runs there's, I'd be out of business. Hopefully I get the part I ordered before this Christmas. Read more

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I ordered front and back seat covers for my Tundra. The backs seat covers arrived within about 2 weeks of my order....the front seat covers didn't show up until 3 weeks after that. I decided I didn't like them and set up an RMA to have them returned. I had to pay $65 out of pocket to return them via FEDEX which I won't be reimbursed for. Now after 2 months of them receiving the returned seats and numerous calls to their customer service asking... Read more

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Terrible. Showed in stock. Never sent after paying 2 day shipping. 2 phone calls and 10 days later I asked for refund. Never will order from them again. Used to be a good company. Add comment

I made an order VIA phone. Customer service and web site stated part was the correct for my vehicle. When I received the part it wasnt even for the same car manufacture. I talked to customer service at least 5 times trying to correct the mistake. I was refused when I asked to talk to a supervisor. Every customer service person I talked was from the Philippines and even though when I spoke they said they understood they did not. The may speak... Read more

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I made a purchase on line and, after 8 days I called their toll free number to inquire on its arrival. Customer service was surprised I hadn't received the tracking number and said he would e-mail it to me again. He said I would also receive an e-mail rating the service I received. That service e-mail came before the tracking number info. I sent back the e-mail stating I was satisfied with the service. The next day the tracking number e-mail... Read more

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Their website is misleading and purposely designed to trick consumers. When ordering my part on their website they offer no product detail on sizing of the part yet in bold letters they tell you that the part fits your truck. Hidden on the bottom of the page is a vague disclaimer that is confusing. Their return policy is also designed to make the consumer pay or give up like I did. They can have my $44 but they also gave up thousands of dollars... Read more

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Horrible service. It's been 2 weeks and order still says processing. I will never order from them again Add comment

I ordered exhaust flange for 1970 deville roughly 2 months ago. Initially told I'd receive part within two weeks. Called back several weeks later given another ship date. Fast forward to present many calls later still no tracking number nor part. The customer service is routed to Phillipines terrible connection. I asked the lady on the phone was company a fraud. She refused to answer and said I will call you back with updated information. Well... Read more

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I have been played by supervisors about my defective caliper they keep saying we need time for past 8 days . One of even said it will shipped out in 24 hours when I called back to verify no one knew anything Add comment

"In stock" items not in stock nor shipped within stated timeframe. When I inquired about status and learned items came from manufacturer, was told it will take longer. Said I want to cancel. Rep said basically nothing to lose if I wait to see product and return was not a problem. Items arrived three weeks after ordering. Called to return and told not returnable. Called manufacturer, who has amazing Customer Service and whose box the items... Read more

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