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  • Customers like
    • Untrue aspects of website 2
    • Untrue comments by customer service 2
  • Customers don't like
    • Customer service terrible 3
    • In stock 10 days never shipped 2
    • Will never order again from them 2

I made a purchase on line and, after 8 days I called their toll free number to inquire on its arrival. Customer service was surprised I hadn't received the tracking number and said he would e-mail it to me again. He said I would also receive an e-mail rating the service I received. That service e-mail came before the tracking number info. I sent back the e-mail stating I was satisfied with the service. The next day the tracking number e-mail... Read more

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Their website is misleading and purposely designed to trick consumers. When ordering my part on their website they offer no product detail on sizing of the part yet in bold letters they tell you that the part fits your truck. Hidden on the bottom of the page is a vague disclaimer that is confusing. Their return policy is also designed to make the consumer pay or give up like I did. They can have my $44 but they also gave up thousands of dollars... Read more

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I ordered a part based on the info on their website . When wrong part arrived I contacted them and wanted me to pay for returned shipping on item. Their website is designed to trick you, they use a website that offers no product detail for the part I ordered and when ordering they make a bold caption that the part you are ordering is for your vehicle. Hidden in small print at the bottom of the page is a very vague disclaimer. Read more

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Horrible service. It's been 2 weeks and order still says processing. I will never order from them again Add comment

I ordered exhaust flange for 1970 deville roughly 2 months ago. Initially told I'd receive part within two weeks. Called back several weeks later given another ship date. Fast forward to present many calls later still no tracking number nor part. The customer service is routed to Phillipines terrible connection. I asked the lady on the phone was company a fraud. She refused to answer and said I will call you back with updated information. Well... Read more

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I have been played by supervisors about my defective caliper they keep saying we need time for past 8 days . One of even said it will shipped out in 24 hours when I called back to verify no one knew anything Add comment

"In stock" items not in stock nor shipped within stated timeframe. When I inquired about status and learned items came from manufacturer, was told it will take longer. Said I want to cancel. Rep said basically nothing to lose if I wait to see product and return was not a problem. Items arrived three weeks after ordering. Called to return and told not returnable. Called manufacturer, who has amazing Customer Service and whose box the items... Read more

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So I was confused as to whether or not the heavy duty spark plug wires offered was going to fit my make, model, year, and engine block size.. Called the 800 number and was assured it was the proper part by a jcw rep.. Guess what, part wasn't even close to being the proper fit. So called the 800 number, and argued about the return shipping fee. which was a 5th of the purchase price.. Told an rma was going to be e-mailed in two days five days ago... Read more

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I called JC Whitney in 2012 about rear coil springs for a 65 Impala. I told the guy I needed springs for the rear and gave me a part number. I told him those were for the front but he assured me they were for the rear so I ordered them. It took forever to get them and when I did they were for the front and would not work. After talking to some foreign girl that I could barely understand I was sent a return number and sent them back. She told... Read more

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Ordered OEM Headlight assembly for 08, Nissan Pathfinder. 6 hrs later email sent to me saying product was out of stock, refund in 7 to 10 business days. Called customer service. Coustomer service ordered me Anzo Halo projectors for direct fit for my vehicle. The Product that came in was the wrong part. I had to pay to ship it back. I shipped back in mint cond. I even got ins. On package because of the fact that i was aware of the return policy.... Read more

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