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    • Customer service terrible2
    • In stock 10 days never shipped1
    • Customer service1

  • May 15
  • Equipment
  • Leland, North Carolina
  • Rotors
  • 9
  • REVIEW RATING 4/5

I bought rotors for my car in august 2014. The rotors started to vibrate in January 2015. I replaced the pads again just to make sure it was not the fault of the pads. I still had the vibration. I called JC Whitney and was told that I needed to call the manufacturer, Powerstop. The manufacturer says they do not warrenty against warping and has refused to send me a new set. JC Whitney has refused... Read more

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I ordered a new hood from JCWhitney. Its day ten. No shipping info. They keep telling me that they will get back to me in 24 hrs. I did business with them to save $15.00 WHAT A MISTAKE! I ordered a hood the same day I ordered a front bumper on eBay. My eBay order was here in 4 days. This item is supposed to be shipped from the same town. Order number# 24427112 Add comment

  • Mar 17
  • Online Shopping
  • Rolla, Missouri
  • Spark Plugs
  • 59
  • REVIEW RATING 4/5

I ordered new spark plugs for my Toyota Corolla. On the JCWhitney website they recommended these as OEM replacements. The brand is NGK which is the OEM so I ordered. When I received the shipment I discovered the plugs were not OEM. I requested JCWhitney to refund my full cost of the product and shipping since this was clearly an error. I received emails stating I need to put it in a fresh... Read more

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  • Feb 18
  • Equipment
  • Nissan Armada Brake Kit
  • 84
  • REVIEW RATING 3/5

Purchase Armada brake kit with FREE shipping. The product was to be delivered on a specified date and never came. Looked at the tracking and said it was damaged by shipper and was going to be returned to JC Whitney. When I called and spoke to a customer care rep they said they were informed the package was damaged and another would be at my door. The package never came so a few days later I... Read more

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100% FULL

  • Jan 21
  • Equipment
  • Enterprise, Alabama
  • Nerf Bars
  • 2
  • 2
  • 137
  • REVIEW RATING 5/5
JC Whitney - Review about Nerf Bars from Enterprise, Alabama
1 of 2

I placed an order on JC Whitney's website. I keyed in my year, make, model and sub-model of my auto to search for running boards. I placed my order for Westin polished, stainless steel nerf bars. My order was shipped and delivered promptly. I took my SUV to a local shop to have the item installed. When I picked up my SUV I realized JC Whitney not only sent the wrong color but the wrong part as... Read more

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  • Jan 16
  • Equipment
  • Laredo, Texas
  • Auto Part
  • 71
  • REVIEW RATING 4/5

I called in to see if item was in stock. Salesman checked and verified item was in stock at one of their warehouses. I paid $433.90 with credit card and 8 days later item never arrived so I called to get tracking number and customer service said there is no tracking number yet because item never shipped. I asked to see if it was in stock and she said that it was at one of there warehouses and... Read more

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  • Dec 19, 2014
  • Equipment
  • Coatesville, Pennsylvania
  • Window Deflector
  • 81
  • REVIEW RATING 4/5

I ordered Weathertech window deflectors from JC Whitney on 12 - -15, said they were in stock with standard 3-5 day shipping, they took the money from my account, Saying I'll get a notice when they ship. I got a notice on 12-19 that they were suddenly out of stock and the order was cancelled, I should receive a refund in 2-7 days depending on my bank. Now I'm out the $75, and it's too late to... Read more

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  • Dec 01, 2014
  • Equipment
  • Redwood City, California
  • Online Order
  • 100
  • REVIEW RATING 3/5

It's my first time to order and definitely the last. I ordered a part on Saturday then that very same minute I realized it did not ask me for the shipping address so I had to call their customer service that moment and have the address changed then call again the next two days giving me *** reasons. I have never encountered vet incompetent customer service and a system that they don't even can... Read more

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  • Nov 19, 2014
  • Equipment
  • Visalia, California
  • Motorcycle Top Case
  • 67
  • REVIEW RATING 4/5

I purchased a topcase for my motorcycle from J.C. Whitney. It was advertised as "universal" but it would not fit my bike. When I decided to return it, I was told I'd get my money back. However, when I returned it, I only got back $28.00 of the nearly $50.00 I paid for the case. Plus, I had to pay the postage to return it. That means I got less than half my money back. Although I didn't pay... Read more

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  • Oct 07, 2014
  • Equipment
  • Incompetent Service Agent
  • 76
  • REVIEW RATING 4/5

I talked with 2 different people on the phone, I wanted to order 5 items, the first person said she could not handle an order that large. The second person I talked with ( I believe he said his name was Jay or J) had no idea in this world what he was doing, and was NO HELP at all. This is the first time I have tried to order from your company in many years and it will probably be the last. You... Read more

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