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JC Whitney

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JC Whitney is the largest and oldest catalog and internet direct-to-consumer auto parts and accessories retailer. The company has been on the market since 1915. JC Whitney operates a huge warehouse — at 348,000 square feet — and offers 20 times more parts than typical chain stores. It's the biggest assortment of over 1.2 million brand-name items for over 25 million different vehicles (car, truck and motorcycle) from the latest model year back to the 1920s. The store also features over 100,000 accessories for over 6 million different vehicles. These include a full range of performance, restoration and replacement parts. The company offers 1-Year guarantee on all the purchases and provides next-day delivery via FedEx. The customer service of the company is available at 1-866-JCWHITNEY (1-866-529-4486) or 1-866-529-5530. Please try to contact JC Whitney Customer Service directly prior to posting any complaints on this site.

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JC Whitney Complaints & Reviews
JC Whitney Reviews

B.booop1		 JC Whitney - YOU HAVE ITEM I RETURNED, MY MONEY, ME RUNAROUND
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

ORDER DATE 3/2/2012 ORDER NUMBER JCW3179451 YOU SAID IT WAS ONLY ONE THAT WILL WORK IN MY MINI VAN YOU SAID IT WAS IN STOCK 3 WEEKS NO MESS FROM YOU THAT IT HAD SHIPPED CHECKED ON...

#314532
Apr 25, 2012
 100

Heyitsme...		 JC Whitney RIPPOFF Not All Parts included in Lift Kits
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I ordered 4" Rough Country life kit for my son's Ranger. It arrived without the drop pitman arm, a crucial component of the kit. Shows it included in the parts list, but when ...

#312877
Apr 17, 2012
 112

Kgainer		 Scam - JC Whitney Bait and Switch Price Match
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I bought 3 AC Delco ignition coils and asked, via their chat, if JC Whitney would match Amazon's price. The chat operator said sure, all I have to do is pay in full at time of ...

#310873
Apr 09, 2012
 190

Anonymous		 JC Whitney - J C Whitney false advertisement for free shipping
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I tried to order an a/c compressor from J C Whitney for $187.66. Their advertisement states that you get free shipping when you order anything over $75.00. When I was finalizing th...

#305088
Mar 15, 2012
 305

Anonymous		 JC Whitney - Never Received My Merchandise
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I ordered Parts on February 13th. It is March 1st and they are still showing processing. I have called and chatted on-line three times and they keep saying it is showing processing...

#301477
Mar 01, 2012
 237

Anonymous		 JC Whitney - DRAFTED 166.94 FROM ACCT.DIDNOTRECEIVEMERCHANDISEASKEDFOR REFUND5DAYSAGO.NEVER HAVE RECEIVED.
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

ORDERED SEAT COVERS ON FEB. 9TH. NEVER RECEIVED ANY CONFIRMATION OR CORRESPONDENCE FROM YOUR COMPANY BUT MY BANK ACCT. WAS DRAFTED HE VERY NEXT DAY. AFTER NUMEROUS CALLS AND AFTER ...

#299802
Feb 24, 2012
 239

Kmckinney		 JC Whitney - Worst Ever- False Advertising- Not even in USA
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I have already seen a few posts of this exact problem, we ordered a 4" lift kit for my sons jeep- clearly states on their website Hydro 8000 shocks included with 4" kit. Well low ...

#297353
Feb 15, 2012
 329

Quick91b...		 JC Whitney refused to cancell my order prior to even billing my debit card
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I ordered some products friday at noon after seeing the outragous shipping fee (25.99) for 2-9 day delivery I decieded to cancel my order Sunday evening. After disputing with the p...

#293531
Jan 31, 2012
 331

Vermonter		 JC Whitney Never shipped item
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Ordered 4 winter tire from JC Whitney. they shipped 2 tires but never shipped the other remaining 2 . After much waiting I requested a refund. It was agreed and I was informed that...

#288276
Jan 11, 2012
 367

52Flat		 JC Whitney - Do not honor 30 day price match guarantee
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Wife bought nerf bars for me and overpaid. JC Whitney states that you can shop with confidence because of their 30 day price match. Well, read the fine print, as they have a discla...

#285242
Dec 30, 2011
 354

Anonymous		 JC Whitney - Didn't receive all parts advertised with kit
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Ordered 4" Rough Country Complete Suspension Lift Kit for 1981 Jeep Scrambler from JC Whitney. Catalog stated 4" Kit included shocks. Received all parts except the shocks. After...

#285190
Dec 30, 2011
 297

Ric Turner		 JC Whitney - Refused warranty
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I purchased drilled rotors and after a lot of expense found they were badly out of balance. They refused warranty because it was over 90 days. I replaced tires, front end parts, al...

#270978
Oct 27, 2011
 348

Rlarocca		 Bait/Switch Advertising, JC Whitney Wastes Millions in Delivery Fee's.
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Simple. You go to there online store, see a product such as Garage Pro Fender Flares. Naturally you take a screen shot of The Advertisement because they messed up your 1st order an...

#267842
Oct 13, 2011
 419

Paidman		 JC Whitney Bait & Switch
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Ordered 4 tires on-line for fathers day. recieved e-mail confirmation and tracking number. Buy 3 tires get 4th free and free shipping. Day before fathers day get e-mail. order canc...

#244074
Jun 18, 2011
 387

Donameche		 JC Whitney - Could care less about part not included
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I ordered a 4 inch lift kit for my sons Jeep, on May 21,from the yahoos at Rough ountry for $550.00. Course they took there money and it came three or four days later, so my son ha...

#241817
Jun 07, 2011
 490

Llhisey		 Ordered exhaust sytem, JC Whitney canceled part of the order making entire order useless
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

On May first 2011 I ordered an anti-magnetic stainless steel flexible exhaust system from JC Whitney including "U" clamps and exhaust tape online. They canceled the flexible exhaus...

#236332
May 07, 2011
 607

Anonymous		 JC Whitney - Seat covers not properly advertised
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Surefit seat covers do not tell you the sides, seat back and head rests are nylon. J. C. Whitney makes it abundantly clear they do not care. The covers are no more than glorified...

#192651
Aug 05, 2010
 829

Clifford...		 JC Whitney ripped me off...........
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

Bought a carb from them, over 100 dollars, when i installed it, it did not work, had a vacume leak. did not drive car at all. called them for a replacement and they said because it...

#181971
May 13, 2010
 852

Gleasonb...		 JC Whitney - Inferior product
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I purchased a boat cover from JC Whitney, and the cover did not last one season. I paid $150.00 plus shipping for this cover. When I called JC Whitney they would honor their custom...

#143803
Jan 06, 2009
 810

Anonymous		 JC Whitney - Not receiving product
5.0 Customer Service Department 761 Progress Pkwy La SalleIL 61301 1-800-603-4383, 1-800-541-4716 http://sales.liveperson.net/hc/s-5255712/cmd/kbresource/kb-8775302208387594520/front_page!PAGETYPE?V

I ordered a motocycle tire online from JC Whitney. It was supposed to ship in 7-10 business days. It has now been well over 3 weeks, and in the northcountry up here, I am fast runn...

#135985
Sep 18, 2008
 946
Reviews 1-20 of 20

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Equipment
Buying a car is not everything. After purchasing a vehicle you take the whole responsibility for its perfect functioning. Besides, careful treatment one should provide all the possible and necessary servicing and change the expired parts. It is possible to do it by yourself. Then, it is better to apply to the companies that offer a wide variety of the absolute automobile service equipment and automotive tools for consumer use. Motor vehicle and spare part manufacturers as a rule distribute their products via networks of distributors. Here it is worth mentioning auto shop tools and automobile repair products. AC service equipment, air compressors, air tools, alignment machines, antifreeze recyclers, auto lifts, battery chargers, brake lathes, brake washer, carburetor cleaners, coolant flushers, engine hoists, engine stands, exhaustvent systems, filter crushers, fluid systems service machines, fuel system cleaners, inverters, jack stands, jacks, jump starters, and the like. Such places provide special offers and discounts depending on your frequent and abundant purchases. As a rule, customers do not wait for the parts to arrive, however, there are companies that do not have the equipment available in stock but order it on demand.

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