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1.6 Based on 27 reviews
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  • Customers like
    • Untrue aspects of website 3
    • Untrue comments by customer service 3
  • Customers don't like
    • Customer service 5
    • Will never order again from them 4
    • Customer service terrible 3
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Loved it no problems we always order from them that's what 80% of our car parts come from we've never had a problem shipped everything out on time for us I guess you can't please everybody in the world happy customer here

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I priced these tires online ,for 81.12 a peice the clown on the other end of phone said they were 100.90 a peice before tax .you just p o me off with lies primmer622@gmail.com

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Purchased a cover on Friday at 1:09 expecting it would be processed and shipped by Monday. My email, "thank you" for purchasing, had FAQ's stating that orders are processed in the warehouse over the weekend and shipped M-F. Sounded great. No confirmation on Monday, Tuesday, or Wednesday. I called Wednesday to check and was told they didn't know if the order was processed at the warehouse or not. I cancelled the order! Was told I would receive... Read more

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Today I called JC Whitney to place an order for aluminum wheels for my Dodge 3500 series diesel truck. About a $2500.00 purchase. A recording answered and advised me to press one i I wanted to speak English. Apparently Spanish is the default language. Really, a company which claims to have served the American muscle car market for 100 years uses Spanish as the default language and English as a special case. REALLY? Could it be that JC... Read more

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jc Whitney send me a completely different part than what I ordered then I had to pay to get it returned to them. I will never use them even if I have to pay double or triple for what I need elsewhere.

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I've been waiting for a part for about two weeks now. Still in processing and have made multiple calls on the status and I hear the same *** from the robots on the other line. "It's going to be shipped tomorrow". Tomorrow comes and it's still in processing. Go figure. I run a business and if I ever ran my business the way Jcwhitney runs there's, I'd be out of business. Hopefully I get the part I ordered before this Christmas. Read more

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I ordered front and back seat covers for my Tundra. The backs seat covers arrived within about 2 weeks of my order....the front seat covers didn't show up until 3 weeks after that. I decided I didn't like them and set up an RMA to have them returned. I had to pay $65 out of pocket to return them via FEDEX which I won't be reimbursed for. Now after 2 months of them receiving the returned seats and numerous calls to their customer service asking... Read more

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Terrible. Showed in stock. Never sent after paying 2 day shipping. 2 phone calls and 10 days later I asked for refund. Never will order from them again. Used to be a good company.

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I made an order VIA phone. Customer service and web site stated part was the correct for my vehicle. When I received the part it wasnt even for the same car manufacture. I talked to customer service at least 5 times trying to correct the mistake. I was refused when I asked to talk to a supervisor. Every customer service person I talked was from the Philippines and even though when I spoke they said they understood they did not. The may speak... Read more

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I made a purchase on line and, after 8 days I called their toll free number to inquire on its arrival. Customer service was surprised I hadn't received the tracking number and said he would e-mail it to me again. He said I would also receive an e-mail rating the service I received. That service e-mail came before the tracking number info. I sent back the e-mail stating I was satisfied with the service. The next day the tracking number e-mail... Read more

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