Anonymous
map-marker Los Angeles, California

Sales Rep screwed my order up and I have to pay for it.

I received a part number and price from JC Whitney sales rep for a hard top for my sons 2003 jeep Wrangler sport. The price quoted was $1600.00. the sales Rep was advised the jeep has full steel doors. 3 weeks later I call up to place the order and a different JC Whitney sales rep informs me I have the wrong part number and the correct part number cost's $2299.00. We spend over an hour on the phone while he double checks with the OEM on the new part number and price. He verifies with the OEM this top is for a jeep that has full steel doors. I place the order and receive the jeep top. The jeep top fits like a glove and it is gorgeous. I also receive a set up half doors with this order. I call to find out why I paid a premium price for a set of half doors I don't need. After talking with several people over the course of a week, I am told the salesman screwed the order up and they will get back with me. After another week of calling and getting no answers, I finally get through and find out that JC Whitney will only reimburse me for half the amount of the full difference between the two prices. I have to eat $300.00 for their salesman mistake. What kind of business and customer service is that?? My next complaint will be hand written letter sent via registered mail letter to the owner, informing him of how his company is doing business and screwing their customers over.
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Loss:
$300
Anonymous

Customer service problem.

I was looking for seats for a 1979 MGB. Website indicated seats that would fit. I called live customer service to verify they would fit. Yes, just need to modify the brackets. Installation took more than 30 days because of getting other parts. The seats do not fit! They are too wide. Now, I have an online chat 40 minutes on Wednesday 9/3/14 they said they emailed the manufacturer and check back 24-48 hours using chat session number. Today I chat back, provide the chat session number they transferred me around until I had the same rep. I STILL had to repeat the whole scenario over again. She says no update. I asked how long before I check back AGAIN and repeat the whole scenario a third time and she disconnected the session. $400 is not a lot of money to some, it is to me. Don't buy from them,
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Loss:
$400
Reason of review:
Poor customer service

Preferred solution: Full refund

Theoplis Bhl

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Verified Reviewer
| map-marker Miami, Florida

Review about Wrong Part

Just ordered something that turned out to be backordered. I'm looking @ hopefully receiving in with a month. This is the 2nd time this has happened. I also once ordered another product that was the wrong part. Shipment back was more then half the price of the product. Don't waste your time people!
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Mulan Hew
map-marker Hermosillo, Sonora

No more business

this pool is great, and the customer service is amazing.i would definitely recommend this product to anyone. this pool is easy to maintain, and even easier to enjoy. our kids love this pool for the low chlorine levels. the low chlorine makes it easy for our kids to swim wwithout all the bloodshot eyes and chlorine wash on their skin. very cheap to maintain and it takes only a few minutes to take care of every week. they always work with you if you need anything, and they truly want whats best for the customer.i love this pool. Yes its great.
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Anonymous
map-marker Olive Branch, Mississippi

JC Whitney - Shipping Service Review

This is a terrible company that does nothing for there customers, I ordered 2 day shipping. They had a "glitch" in there system and still haven't got a tracking number after 3 days and there is nothing they can do once it goes to processing. Which is the min you hit submit. Doesn't there have to be a person that gets part of shelf? Isn't there a way to contact warehouse shipping? Well according to them there is no one to contact. I guess they must have all robots lol! This company is a joke and I wouldn't even recommend it to my worse enemy!!!
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Anonymous
map-marker Colorado Springs, Colorado

Catalog Request Review

Please send me a complete catalog send to: Eddie Pereira 113 maxine street, spartanburg, south carolina, 29302
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Anonymous

Advertised wrong part and sent wrong part.

Never in my life have I had to complain to a company about returning a part until now. Ordered a hood catch for a Jeep Cherokee which they had listed on their website. The picture of the product was exactly what I needed. 8 days later I receive my package in the mail and it is a hood latch for a Jeep. Not the part I ordered. I saved the link on my phone from where I ordered the part just to double check it was not my wrongdoing. When I clicked the link I had saved, the page was listed as no longer available on the JC Whitney website. I called and stated that they messed up on their end by advertising the wrong part. They tell me they do not sell hood catches. I told them that is what they had advertised on the site. I was fine just returning the item but I was then told that I had to pay the return shipping out of my refund! Beyond upset after waiting over a week to find out I was given he wrong part and now have to pay for their mistake. In addition to the mess, very hard to understand customer service and seem like they were not understanding what I was trying to explain to them. If you want good customer service and the correct parts I would recommend going to summitracing.com. spent thousands there and never a problem.
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Loss:
$10
Anonymous
map-marker Daleville, Alabama

Review about Wrong Part from Daleville, Alabama

How to order wrong partGot money refundedTry to order new partsWebsite didn't work your operators on call didn't workWhy pay them
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Anonymous
map-marker Newburgh, New York

FALSE ADVERTISING/MISREPRESENTATION OF PRICE

Wed, May 28th: Two agents lied about promised delivery date & price. Then they told me the item was more expensive than what it was listed on Ebay because it was coming directly from them instead (??). I questioned them about that because they are listed as the seller and they hedged and told me they would honor that price. They promised me that I would have it in 2 days (if I paid 2-day shipping fees). I called the next day (THURS May 29) to check on it because I saw online that the order was still saying "processing" not shipped. The agent apologized profusely and told me the first 2 agents gave me incorrect information and he would not lie to me like they did (??) and there was no way I was going to get my part the next day, it would not be delivered until MON, Jun 2). At this point it was too late to overnight it, so I told him I would still take it but I wanted the 2-day shipping refunded. He now tells me that the shipping refund is $6.20, not $23.21 as I was told it cost. So, now I find out that the original agents jacked up the shipping I was charged originally to make up for the lower price of the item as it was listed on Ebay. I complained about this whole ordeal to the agent and he promised me an email would come stating they were giving me a $20 rebate for my trouble, as well as a 20% credit and I never received it. I received the item on MON, June 2 and on TUES, June 3, the full original price (w/2 day shipping) was charged on my card. I called again and was put on hold endlessly while the agent got approval for a $30 credit. Today I received the email from them stating I was going to get a credit of $12.02, which is 10% off the higher price they wanted for the item (not the lower price that they advertised on Ebay) but I still paid for 2-day shipping. They have lied repeatedly from the beginning. It sounded like they have people from other countries taking their orders and talking to consumers, and they just keep saying "I apologize" but don't do anything to fix the problem. I don't trust this company and will never use them again.
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Loss:
$50
Anonymous
map-marker Anchorage, Alaska

Does not monitor orders

Terrible customer service. Ordered floor mats for car. They only shipped my the back floor mats. They never emailed me that the order was not going to be shipped complete. When I called them, they do not monitor orders and would have to get back with me with 2 days on " When " the front floor mats would be shipped. I cancelled the balance of the order and ordered from someone else. Their attitude is that they really don't care and are not set up to monitor the orders they accept. I would not buy from them until they make the changes needed to provide better service.
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Anonymous
map-marker San Marcos, California

Class 1 Hitch Review

I ordered a class 1 hitch for my 2012 Accord. I received an email confirming the part number and year, make, model of the car it was supposed to fit on. I received the part but it was for a 2013- per my mechanic. I called JC Whitney who informed me that they did not have a hitch to fit an Accord older than 2013. (??). I thought it ridiculous, but didn't want to argue with the rep who was trying to be helpful by processing a return for me. I asked then to be transferred to a "parts specialist" hoping to speak to someone more familiar with the merchandise. Was I ever wrong!! The "specialist had me on hold off and on for 30 mins trying to look up the part I needed, only to tell me that the part they sent me was correct. When I told him my mechanic said it was incorrect, he suggested I was "being as *** about it." I later went directly to the manufacturer website and was able to locate the part I needed within 2 minutes. I have no idea why it took this "specialist" 30 minutes and he still couldn't find the right part. I ended up ordering the correct part from Amazon - for the same price as JC Whitney charged. I am now awaiting the return shipping label they promised. I sure hope I get refunded. From the other reviews I have read, I am doubtful. The moral of the story? Go through Amazon first.
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Anonymous

Worst Customer Service of any online catalog company ever experienced

Ordered $1,100 worth of merchandise from this company - 2 catalytic converters, gaskets and 4 sensors. Tracking numbers basically not provided; there was no packing material nor packing slip in the boxes; the CATs were in card board boxes with nothing around them; all items not delivered when stated causing a missed appt. for installation; only 3 of the 4 sensors were delivered and to date, it has been 6 full days w/o a new tracking number for the remaining sensor; no one can answer questions properly; they would not expedite the remaining sensor - it didn't matter even my offer to pay for THEIR mistake to expedite; I was lied to and told that the 4th sensor would arrive by today, 6/17, when the tracking number itself hasn't even been assigned yet!!; they won't put a higher authority on the phone; they told me they didn't care if I returned all merchandise. What a rotten, POS organization that I will never ever do business with again. JC Whitney, I hate you!
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Loss:
$800
Anonymous
map-marker Denver, Colorado

Did not place correct order

I placed an order for a bumper and splash shield on the phone while the website was up on my computer so I could check part numbers. Only one item arrived. When I called, they said I had only ordered one part. Then the rep said he talked with the employee who took the order and confirmed that I had only ordered the one part. He basically called me a liar even though I was the one on the phone and had the browsing history to the exact parts to support it. Their error but no accountability. Do not do business with them.
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Loss:
$100
Anonymous
map-marker Vero Beach, Florida

Letter to customer service in response to their protection dept. letter

I can take steps to protect myself also - from other people's *** decisions. Trying to order this product today took 3 tries because of your people, who were ignorant on how to look up, and verify the application for what I was trying to purchase, could not tell what they were looking at. After 3 times, utilizing online chat, and telephone, taking over a hour in all, I finally was able to place the order for the pieces left out of my order from earlier this week. When I ordered the first kit, no one had the slightest inclination that what I ordered was only half of the system. Since I will be traveling and desperately need this order to finish the installation, and you cannot decide when you will release the shipment because it is not going to my home address, I can simply get the part from Summit Racing - who WILL ship it to my North Carolina shop, without making me wait two days to decide if I am legitimate or not. In the future they will get all of our business, instead of most of it. I try to never deal with companies who outsource call centers to foreign countries, as it is always a problem sooner or later - and I know that the 175 guys in our collector car clubs fell even stronger about this than I do. After being a JC Whitney customer for 44 years, I'm done. Please take me off of you mailing list. If you move back from the Philippines, maybe we will consider becoming a customer again - then again, bad service comes from the top down. This would have never happened when the old man was alive - Mr. Warshawsky was too good of a businessman to *** a long time customer around, just to save money - and yes, I met him back in the 1960's at Wally Rank's car show, and again later, when the company was still down off of Milwaukee Avenue? in Chicago.
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1 comment
Guest

um you do realize it's getting harder and harder to NOT deal with a company that outsources their customer service to call centers in india right?

secondly, or rather what should have been first, why would you post a complaint you're entitling TO the company but post here on a public forum where the likelihood of anyone from the company seeing it are slim to none?

good for you though, that you met the former owner as it shows that they once cared about their company. but as I mentioned above companies today do more & more to save and protect the bottom line by saving anywhere they can. whether it's outsourcing their customer support, cutting their employees to part time and under so many hours per week but trying to make them work 5 anyways.

in closing though, i'd like to say you might think about taking this complaint directly to them in the future as you're more likely to get a reply from them.

Cynthia Willett
map-marker Los Angeles, California

Ordered 2 items but received only one

I ordered two of the same item but received only one. I called customer service the same day and they wanted to know if the box was damaged (no it was not, it was in perfect condition). They said the would have to check with their shipping dept. and get back to me. That makes me feel like they are saying they don't believe me! I got an email the next day saying that the shipping department shows that two items were shipped and asking me if the box was damaged. I can't believe all this just for 2 wiper blades!! I don't think I will ever get my second blade from them. Who does this kind of stuff? They should be apologizing to me and telling me the second blade is on it's way. I called customer service again and got the same thing. This company is terrible!!!
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