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I have always heard great things about JC Whitney. That was until I did business with them.

My first experience was horrible and I will NEVER buy from or recommend anyone else to. I purchased custom floor mats from the website or one of their affiliates on 2 March 2013. I called 2 weeks later asking about my purchase and was informed that it was being processed. On 27 March 2013 I received an email stating that my order had been cancelled due to the item being out of stock...it was a custom order!

On 4 April 2013 I received a call from Avery, the company that was custom making the floor mats. I was informed that my order was sitting in their warehouse, and had been for sometime. The reason it never shipped was because they never received payment from JC Whitney!!! They offered to fulfill my order without going through JC whitney and even offered me a MUCH better price.

The part that makes it even worse is mine wasn't the only one. They had numerous orders sitting in their warehouse that were "cancelled" by JC Whitney due to non-payment. Really...How could a reputable company, from what I've always heard, have this happen. Sad part is that this happened to numerous folks.

Good thing Avery actually cares about the products they make and were contacting everyone that had been made to believe it was cancelled for some made up reason. It's hard to believe that I actually typed this message because I don't like completing these surveys, however, it will make it easier to cut and paste to numeruos websites to make sure noone else gets swindled.

Thanks for nothing JC Whitney and if by chance someone does read this, you might want to forward it to someone higher up in the chain of command since the customer service reps and so called "supervisors" are absolutely worthless and unwilling to listen or help. They just pawn you off on some other department that never answers.

Monetary Loss: $69.

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