156 JC Whitney Reviews | jcwhitney.com @ PissedConsumer

Anonymous

Guest-2864595

Defective headlights

Sep 12, 2021

1.6

Replaced headlights on 2009 Dodge pick up. Got new lights, installed, within weeks started to show lots of moisture inside headlight sealed capsule. Requested replacement for passenger side, got and installed, now full of moisture again. E-mailed company, basically was told I own it, no more help from the

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User's recommendation: No, won’t use them again either.

Victor S Rho

Free catalogue

Jan 20, 2021

Live person needed to properly assist customers

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Preferred solution: Free catalogue on truck parts and accesories

Mark E Iyt

Refund

Sep 30, 2020

1.0

I originally started a parts return request, I paid for return shipping 32.00 after some time I emailed support, was told to provide tracking number apparently I had overlooked this. USPS could not provide duplicate tracking number gap in time frame too long. I had been in correspondence with Sally? she told me the whse could not find my package no refund was ever issued I provided my info and parts numbers with amounts I paid, as of today I have never heard back and am out of pocket for return shipping and parts cost.

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Loss:

$150

Pros:

Great prices

Cons:

Very bad customer service

Preferred solution: Full refund

User's recommendation: be careful about any refunds owed be aware of return shipment charges

johnny h Hag

Very very very very badddd service realy realy stupid

Jul 07, 2020

1.0

Updated by user Jul 07, 2020

realy realy realy really stupid

Updated by user Jul 07, 2020

214-566-**** hopeenterprise16@***.com

Updated by user Jul 07, 2020

call back and respond with solution

Original review Jul 07, 2020

called one price on smart phone one price online then they called me back to hangup on me called back they said buy part then you can talk to superviser absurd

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Preferred solution: you dont have one each person did nothing to address there behavorand help me the coustomer

User's recommendation: if want to be treated like your stupid call stupid people

johnny h Sye

Baaaaaaaaaad service

Jul 08, 2020

1.0

they called back after really bad service calls calling back and hanging up on me they told me I wasn't welcome at there company after I told them I bought on ebay I told him go fxxxxxx him self

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Preferred solution: never buying there again

User's recommendation: noooooooooooo service i would put less stars if i could

Jeff A Cjb

No customer support

Jun 03, 2020

1.3

I ordered a driver side and a passenger side rear corner bumper piece for my Tacoma. Both said in stock on the website (and still does). An hour after I placed the order I got an automated msg saying one piece was out of stock and e-mail customer service for help with picking a different part. I have e-mail, called can not get anyone. They shipped the one that was in stock and charged me for the complete cost. Now it looks like I will have one black rear corner bumper piece and one chrome. It is impossible to get anyone at this company I have been trying for 3 days

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Loss:

$79

Cons:

Parts listed on website as in stock are not
No customer service

Preferred solution: Full refund

User's recommendation: NO NOT USE, No customer service and parts they say are in stock are not

Chuck S Wdz

Horrible customer service.

Jun 01, 2020

1.6

Ordered breaks and sent wrong part and on top of that was missing parts. Can't call them, can't live chat and they don't answer Email. After weeks of trying finally got Return Authorization and sent back package. Has been two weeks since FedEx confirmed that they received package and haven't heard anything from them about refund except that it takes two to three days from time of receiving package to submit my refund and Email me a conformation. Doubt I will ever get my money back and don't even have wrong parts to throw in garbage now. Don't order from this company, there is no way to get in touch with them.

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Loss:

$129

Cons:

Unable to contact any one

Preferred solution: Full refund

User's recommendation: Don't shop here.

Peter S Vlh

Lack of stock, only part of order arriving ata time.

Jun 11, 2020

1.0

Only parts of my order is arriving at a time. Still not complete. But online shows delivered, alarmed.My order was part of a complete kit, but still arrives in bits. Still waiting on a completed order. This is why they charge such a large amount for shipping, as it comes in from all over the united States, one piece at NONEa time.

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Pros:

Untrue aspects of website

Cons:

Getting sold something and only getting half

Preferred solution: Deliver product or service ordered

tom s Jij

Can not get in contact to send back the incorrect part have emailed filled out forms called no answers or replies

May 20, 2020

1.0

ordered head lights incorrect ones came iooin. OOOOorderordered to front fenders both were dented.

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Loss:

$140

Preferred solution: Price reduction

User's recommendation: order from rock auto or LMC truck

Getsemani Rvl

Columbus, Georgia

Bank cancel payment the part was sent anyway

May 15, 2020

3.4

I need to return the items that sent to me.

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User's recommendation: Do not order anything from you all at no time

Fred W Uew

Wrong order

Apr 23, 2020

1.0

Using their Online ordering I ordered 4 center wheel discs that where suppose to fit my Truck. I e-mailed them three times and have gotten no response. I cannot call them because their phone doesn't work. JC Whitney used to be a great place to order things for my 1993 Chevy Tahoe, but obviously not any more. They stuck me with parts I cannot use and have given me no way to get my money back. DO NOT ORDER FROM JC WHITNEY

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Loss:

$151

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM JC WHITNEY

Nancy G Klj

Transaction

May 12, 2020

I made a mistake when paying thru PayPal and I was charged doble the amount of $39.30 please return one payment please

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Loss:

$39

Pros:

In the past good

Cons:

Customer service when trying to make return

Preferred solution: Full refund

Anonymous

Guest-1928238

Hazen, North Dakota

Following up on receiving products

May 15, 2020

3.2

Its all good.....finally received my product.....thanks for following up

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Anonymous

Guest-1961627

Kaneohe, Hawaii

Worst service ever

Jun 01, 2020

Worst service ever, I realize we have the coronavirus right now, but JC Whitney is the worst service Ive ever had with any company I Have ever dealt with! Ive left email after email with no response, I still havent gotten a receipt for my items and no one gets back to me on missing parts and damaged items! Dont know what happen are used to purchase from them all the time, that will end today!

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User's recommendation: Don’t use JC Whitney, Full of ***

Scott I Lsb

Don’t deal with them

Nov 23, 2019

After there system having a glitch of some sort. Where they charged my bank account and then claimed they had no order. I spent about 6 hours on the phone with them including a conference call with them and my bank, they kept telling me that I would receive a call from there accounting department within 2 hours. In the end the 5th person that I spoke with told me that I would have to wait until Monday because the accounting department did not work on weekends. Do not do business with them because when there is a problem all they will do is lie and give you a run around. I finally just cancelled the transaction thru my bank.

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Cons:

Customer service is terrible

Reason of review:

Poor customer service

Preferred solution: Cancelled transaction with bank, will not use them again

Anonymous

Guest-1669898

Billings, Montana

Misleading and dishonest

Oct 02, 2019

1.4

Found a Go Rhino roll bar advertised on this company's website. The site showed a picture of the unit complete so I ordered it. About a week later one box appeared on the front porch with the rear support tubes and some hardware, and the box had a label on it that said "1 of 2". Called customer service and was informed that the hoop section of the bar was sold seperatly and I'd have to lay out another $300 or so to get the complete kit. I told them I did not want the item since it was misrepresented. They gave me a return authorization without a fight but I'm still out $100 for shipping, a problem that would have not happened if they indicated somewhere that this was not the complete item. They'll not see any more of my money in this lifetime.

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About

Related Companies

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Summary

JC Whitney is the largest and oldest catalog and internet direct-to-consumer auto parts and accessories retailer. The company has been on the market since 1915. JC Whitney operates a huge warehouse at 348,000 square feet and offers 20 times more parts than typical chain stores. It's the biggest assortment of over 1.2 million brand-name items for over 25 million different vehicles car, truck and motorcycle from the latest model year back to the 1920s. The store also features over 100,000 accessories for over 6 million different vehicles. These include a full range of performance, restoration and replacement parts. The company offers 1-Year guarantee on all the purchases and provides next-day delivery via FedEx. The customer service of the company is available at 1-866-JCWHITNEY 1-866-529-4486 or 1-866-529-5530.

JC Whitney is ranked 174 out of 1161 in Auto Parts and Accessories category

Area Served

USA

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JC Whitney

JC Whitney Overview

Media from reviews

Defective headlights

Free catalogue

Refund

Very very very very badddd service realy realy stupid

Baaaaaaaaaad service

No customer support

Horrible customer service.

Lack of stock, only part of order arriving ata time.

Can not get in contact to send back the incorrect part have emailed filled out forms called no answers or replies

Bank cancel payment the part was sent anyway

Wrong order

Transaction

Following up on receiving products

Worst service ever

Don’t deal with them

Misleading and dishonest

About

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