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Short Review on June 14, 2016

jc Whitney send me a completely different part than what I ordered then I had to pay to get it returned to them. I will never use them even if I have to pay double or triple for what I need elsewhere.
1.7
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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#865821
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I've been waiting for a part for about two weeks now. Still in processing and have made multiple calls on the status and I hear the same *** from the robots on the other line. "It's going to be shipped tomorrow". Tomorrow comes and it's still in processing. Go figure....
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1.9
I didn't like
  • Rude representatives
  • Customer service
  • Will never order again from them
#851121
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I ordered front and back seat covers for my Tundra. The backs seat covers arrived within about 2 weeks of my order....the front seat covers didn't show up until 3 weeks after that. I decided I didn't like them and set up an RMA to have them returned. I had to pay $65...
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2.2
#850669
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Two Day Delivery Service Review

Terrible. Showed in stock. Never sent after paying 2 day shipping. 2 phone calls and 10 days later I asked for refund. Never will order from them again. Used to be a good company.
1.3
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
Turnaround Time
Value for money
Website
#845809
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I made an order VIA phone. Customer service and web site stated part was the correct for my vehicle. When I received the part it wasnt even for the same car manufacture. I talked to customer service at least 5 times trying to correct the mistake. I was refused when I...
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#844755
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I made a purchase on line and, after 8 days I called their toll free number to inquire on its arrival. Customer service was surprised I hadn't received the tracking number and said he would e-mail it to me again. He said I would also receive an e-mail rating the...
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I liked
  • Untrue comments by customer service
I didn't like
  • Given false info on the status of the order
#832830
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Their website is misleading and purposely designed to trick consumers. When ordering my part on their website they offer no product detail on sizing of the part yet in bold letters they tell you that the part fits your truck. Hidden on the bottom of the page is a vague...
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2.0
#832051
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Short Review on April 14, 2016

Horrible service. It's been 2 weeks and order still says processing. I will never order from them again
1.9
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Diversity of Products or Services
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Lyons, Georgia
#829532
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JC Whitney - Exhaust Flange Review from Charlotte, North Carolina
I ordered exhaust flange for 1970 deville roughly 2 months ago. Initially told I'd receive part within two weeks. Called back several weeks later given another ship date. Fast forward to present many calls later still no tracking number nor part. The customer service...
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1.0
I liked
  • Untrue aspects of website
#829119
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Caliper Review

I have been played by supervisors about my defective caliper they keep saying we need time for past 8 days . One of even said it will shipped out in 24 hours when I called back to verify no one knew anything
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
#819356
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