I purchased motorcycle grips after specifically putting in my year make and model info. After trying to make it fit, I finally realized that they are the wrong size, but listed as fitting my bike. Since I can not return the item in perfect condition, they refuse to...Read more
Website says find a lower price call----call, they pull the part number, tell me the price, tell them I found a lower price, he gives me a new price a whopping $1 lower than jcw price, ask if they price match, get asked where I saw the price and when it will ship and...Read more
This company has a poor customer service program. So bad that they should sell the company to a firm that knows how to do business. I ordered a set of body mounts on Nov 20. The parts supposedly shipped Nov 28. I was told the parts were shipping Fed Ex. Turns out they...Read more
I have been played by supervisors about my defective caliper they keep saying we need time for past 8 days . One of even said it will shipped out in 24 hours when I called back to verify no one knew anything
JC Whitney - Review about Brake Pads from Talladega, Alabama
Ordered 3 sets of motorcycle brake pads on sale at half everyone else's price. 1 hour later I get an email all 3 part numbers are out-of-stock but the amount won't be refunded to my account for 7 days. Don't customer service reps have access to online inventory? I guess you can advertise them as cheap as you like if you don't have them at all!
Exhaust System Review
I've bought a few things from them over the years, and 75% did not fit. I bought a exhaust system-didn't fit and had to pay return shipping. Bought a carpet set-didn't fit. Etc etc...
Nerf Bar Review
Be very careful I got the wrong nerf bars sent there mistake and got stuck with the return shipping . unbelievable way to treat customers never again!
Bought a set of Power Flow Pro-Fit Direct Fit. Cheap plastic mud flaps. Whitney says they will fit my Ranger. Product says it's for F150, 250, 350 and a Ranger???. Doesn't fit and captures mud and road ***. Will never do business with this company again. You can...Read more
Ordered rear brake pads on Aug 31st and received confirmation of order. Sept. 12th wrote email to find my orders status. I got canned reply of they would get back to me in 1 to 2 days. Sept 14 I again wrote an email and got the same canned reply. Sept 16 I emailed...Read more
Bought the Warrior Products trunk AND exhaust relocation kit for $289 as advertised on their webpage of the product. Webpage says words like "with" and "included" in the product title, in the description AND even shows pictures of the exhaust kit. The exhaust kit ...Read more
I didn't like
- Disreputable business practices
- Getting sold something and only getting half
I ORDERED A DASH COVER. I RECEIVED AN EMAIL, SAID IT WOULD SHIP 7/22/15. SENT NUMEROUS EMAILS TO CONFIRM SHIPMENT, BECAUSE I DID NOT RECEIVE A TRACKING NO. NO RESPONSE. FINALLY CALLED AND THEY EMAILED ME THE NEXT DAY AND SAID IT WAS NOT AVAILABLE. 4 WEEKS LATER. ...Read more
I didn't like
- In stock 10 days never shipped
- Will never order again from them
Ordered three items, out off the three two were wrong. I had to pay shipping back. There drop down on web site does not pertain to item put in cart. You can put the exact vehicle on the page and when you go to select items it says there for that particular item but...Read more
JCWhitney has the worst customer service I have ever run into. I was missing a 4 dollar spark plug from my order. Instead of just replacing it. I went through three emails and two phone calls. They actually just about accused me of not checking the box good enough. The...Read more
Wurtsboro, New York
I didn't like
- Customer service
I bought rotors for my car in august 2014. The rotors started to vibrate in January 2015. I replaced the pads again just to make sure it was not the fault of the pads. I still had the vibration. I called JC Whitney and was told that I needed to call the manufacturer,...Read more
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