I placed an order for seat covers, it was $30 cheaper than going directly to the manufacturer. Said it would ship in 2 weeks.
At 3 weeks, i asked where it was, they said it would ship any day. At 4 weeks, I asked where it was, they said I would get an email from "the warehouse" within 24-48 hours. At 5 weeks, they said it would ship that day. At 5 weeks and 1 day, I canceled the order, and reported them as fraudulent, filing a complaint against them on the BBB, and reporting them to my bank.
They have an 24/7 online chat, who speak English well, but I'm pretty sure it's just a customer service business, nothing actually related to the business. Their answer is always cordial and that they will "contact the warehouse" and I'll get an update within 24-48 hours.
Which if that were true, would be great. But it's not true, so it's really just empty words from a chat window, that doesn't nothing to actually help you.
Product or Service Mentioned: Jc Whitney Shipping Service.
Reason of review: Order processing issue.