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Here is the problem: A 12 dollar tailgate cable for my truck broke. It

Related: JC Whitney - Ordered 2 items but received only one

has one small end and one slotted end for quick removal. Without the

two different ends, the part is useless. J.C. Whitney had the cable in

stock, had a correct picture of the item, and the correct part number.

I ordered it. When I received the item it had two small ends. Either a

manufacturing error or a packaging error made the cable unusable. No

big deal. A company as big as J.C. Whitney would easily allow a return

of an obvious problem.

Wrong.

After 2 long customer service phone calls, J.C. Whitney customer

service department did admit their error but guess what, I have to pay

return shipping to correct their error. And customer service won't

budge. I have been polite and pleasant, yet J.C. Whitney customer

service is both rude and unhelpful believing that I should pay to

correct their problem or just eat the part. So they misrepresent the

part and expect me to pay to return it. Stunning. Truly stunning.

Review about: Tail Gate Cable.

Review #436242 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $13
Preferred solution Not specified

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